International assistance

Protecting the health of business travellers around the globe.

When one of your employees becomes ill or has an accident abroad, you need to know that they are in safe hands.

We provide international travel and medical assistance services, which support your employees when they are working overseas.

When an incident occurs, our team of multilingual doctors, nurses, counsellors and case managers can be contacted 24 hours a day. They offer medical advice and arrange emergency evacuation and repatriations.

Services include:

  • Pre-travel advice
  • 24/7 emergency medical assistance worldwide
  • Medical case management
  • Payment of medical and other bills
  • Medical evacuation (medevac) by air ambulance
  • Repatriation and patient transfer
  • 24/7 security assistance and advice
  • Mass casualty evacuation
  • Contingency planning
  • Remote site assessment and set-up
  • 24/7 travel advice, support and information services.

Resources:

  • Medical team specialising in aviation medicine
  • Dedicated repatriation team
  • Doctor and nurse escorts with various medical specialities
  • Medical equipment and pharmaceuticals
  • Multi-lingual assistance team responsible for case management, logistical arrangements and repatriation
  • Qualified counsellors, including specialists in the provision of trauma and bereavement counselling.

International Assistance Group

We are the only UK member of the International Assistance Group, a 30-strong international group of assistance companies.

The International Assistance Group provides us with a comprehensive international network. This gives us easy access to local expertise, approved hospitals and suppliers, shared networks and greater purchasing power worldwide.

Case study: RSA
Case study: RSA

How we helped TV director Matt Brandon, as became dangerously ill whilst filming an ambitious travel documentary in Amazonian Peru

“ They have gone out of their way to fully understand the needs of both the traditional business traveller but also the quirkier individuals travelling with an RSA policy. From BAFTA award winning producer and director Matt Brandon to equally adventurous game show contestants! “ RSA