• Absence Management
• Employee Assistance
• Health Surveillance
• Ill Health Retirement
• International Assistance
• Medical Assessments
• Medical Training Unit
• Medico Legal Reporting
• Off-shore Medical Services
• Pre-Placement Screening
• Training and Medical Advisory
• Travel Health
• Wellbeing Strategy

Managing absence from 'day one'

A key element in managing absence effectively is accurate measurement and monitoring. But fewer than half of employers monitor the cost of absence, according to the CIPD's 2010 Absence Survey.

For businesses that don't know or are unsure of their absence rate, our 'day one' absence service provides a consistent and accurate process for recording it.

Our system produces a wealth of management information which can pinpoint absence trends for the company as a whole, or down to departmental and divisional levels.

The process

Absent employees are required to contact our 24 hour absence and wellbeing centre, where our team of health coaches log details of the employee's absence, offer support and capture expected return to work details.

Our system:

• Captures absence data, identifies trends and issues
• Sends immediate notification of absences to line managers, HR and other agreed stakeholders
• Supports and guides both the employee and line manager through the return to work interview process
• Activates alerts when absences hit agreed 'trigger points'.

Trigger points indicate when an absence needs to be investigated, allowing for early intervention.  These triggers are defined by each organisation, but commonly include certain reasons for absence, such as stress or musculoskeletal. They can also be a certain length of absence, or occurrences of absence.

Early intervention

Early intervention is a key factor in effective absence management. By recording data we can make sure appropriate cases are highlighted to HR at the earliest opportunity. This allows you to offer early support for employees, and minimises the risk of a longer term absence developing.

Integrated services

Counselling or employee assistance programme (EAP)

If an employee's absence is related to issues which are causing them emotional distress, we can integrate a counselling service or employee assistance programme into the recording process.  This process will make sure employees get support and information services to help them before longer term problems have a chance to develop.