Review and assessment
If a health concern is causing an employee to be absent or
impacting on their performance at work, it's important to refer
them to the relevant health and wellbeing services early on.
When a trigger point indicates that an absence needs to be
investigated, our team of case managers complete a detailed
telephone assessment with the employee and line manager or HR
contact.
We use the biopsychosocial model, identifying previous and
current medical history and any psychological or social factors
affecting their ability to work.
We then formulate a return to work or case resolution plan and
include feedback and recommendations for the employer and
employee.
The feedback:
- Sets goals and timescales to resolve the absence
- Is written in plain English without confusing medical
jargon
- Is legally compliant
- Advises your organisation on the barriers stopping an employee
from returning to work
- Advises your organisation on reasonable adjustments which may
be required to support a return to work.
Active case management
Not all cases can be resolved after the initial assessment. We
can continue to manage it until it is, and guide the employee
through treatment if necessary.
During each assessment, the case manager will review previous
goals and set new goals in line with what your organisation can
accommodate. We provide feedback reports to you after each
assessment.
Where appropriate, we integrate with your existing services such
as specialist treatment, health benefits, and in-house occupational
health.