Counselling services at work reduce employee absence levels

Can also help improve relationships with colleagues and satisfaction with personal life

A survey of people who have received counselling sessions through an employee assistance programme, has revealed that over half (52%) claim that without this help their concerns would have caused them to miss work. In addition, only 17% of those questioned felt that their ability to cope with the demands of their job was 'good' or 'very good' before they had counselling, as opposed to 64% afterwards.

The research was carried out among 4,213 employees from a range of businesses, who have access to counselling services as part of an employee assistance programme from FirstAssist, part of the Capita Group.

Importantly, the results also show that counselling has a positive effect on employees' personal lives, with just 9% saying satisfaction with their personal life was 'good' or 'very good' before counselling, compared to 57% saying the same thing afterwards. Relationships with colleagues were also improved, with 23% saying they were either 'poor' or 'very poor' before, as opposed to only 2% afterwards. 

Commenting on the results, Andrea Waller, managing director, FirstAssist, part of the Capita Group, said: "All the wider evidence shows that mental health issues are on the rise. Anxiety and depression can have a serious effect on all areas of a person's life, including their work. By cultivating an open and supportive working environment, including access to confidential counselling services as part of a comprehensive health and wellbeing approach, employers can work with employees to help them overcome their issues, which in turn will result in a more productive and loyal workforce. As pioneers of telephone counselling services for employees in the UK, this is something we have witnessed with many of our customers."

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