About Us

We've been powering business performance for over 40 years, providing a range of services to a range of markets.

We provide occupational health services to businesses, medico-legal reporting services to the personal injury sector, plus a range of outsourced support and services for every aspect of the insurance process: from tele-interviewing, underwriting, medical evidence gathering, claims management right through to rehabilitation and international medical assistance.

Organisational health services for business

We believe wellbeing powers business.  Over the last 40 years, we've worked with organisations from both public and private sectors, to advise on, deliver and manage outsourced organisational health and wellbeing.

We've added scale and expertise to our operation through a number of recent acquisitions, starting with leading employee assistance programme and absence management provider FirstAssist Services Limited in 2010, and more recently, Aviva's occupational health business in February 2012.

We now offer the most complete line-up of wellbeing services in the market, ranging from absence management and employee assistance programmes to health screening and surveillance and an Aberdeen operation dedicated to health and wellbeing expertise in the oil and gas industry.

Click here to view our full range of organisational health services or contact us on 0800 917 0470.

Services to the personal injury sector

We also provide medical reporting and screening services to the personal injury sector.  In 2010, Capita acquired medical reporting and screening firm, Premier Medical Group, which has been at the forefront of the medical reporting and screening industry since 1995.

Known for its innovative approach, PMG puts the medical expert at the heart of its business process, minimising unnecessary and costly administration, and ensuring a focus on the core quality of consultation between the medical expert and patient (client).

In 2011, we added further depth and expertise to this area of the business, acquiring Insurance Medical Group (IMG), which has been providing medico legal reporting, diagnostics, proactive physiotherapy and treatment services since 1997.

To find out more about our medical reporting and screening services contact us on 0845 600 6742.

Services for Insurers

In May 2012, we acquired Medicals Direct Group (MDG).  Operating primarily in the life, income protection, disability and critical illness sectors in the UK and Ireland, MDG has been working with the insurance sector since 1994 to increase efficiency, cut costs and improve turnaround times, through its medical evidence gathering and risk management services.

The acquisition adds further depth to Capita's offerings in the insurance market. A FTSE 100 business and one of the world's largest providers of outsourced life and pensions services, Capita administers 21 million individual life and pension policies, employing 10,000 dedicated employees in this area of the business alone, to do what it does best - fast, efficient processing.

Click here to view our full range of services for insurers or contact MDG on 020 8416 1377.

Added-Value Services

In 2010, we acquired FirstAssist Services, a pioneer of professional and quality accredited advice and support services, including 24 hour telephone helpline services and online business support packages for SMEs.

As long-standing industry experts in this field, we provide 'add on' and white labelled services that will add lasting value to your overall propositions, boosting brand equity.

FirstAssist has developed a strong market reputation over 30 years, working in partnership with a wide range of high profile affinity organisations.

Click here to view our full range of added value services or contact us on 0800 917 0470.